Return & Refund Policy

At The Tote Bags, we want you to love your purchase. If you need to make a return, we are here to help and our policy is fully compliant with UK consumer legislation.

### 1. The 14-Day Cancellation Right (Cooling-Off Period)
Under the UK Consumer Contracts Regulations, you have the statutory right to cancel your order within 14 days without giving any reason. 
* The cancellation period expires 14 days from the day after you (or someone you nominate) receive your tote bag(s).
* To cancel, notify us via email at support@thetotebags.co.uk.

### 2. Returning Your Items
Once you notify us of cancellation, you have another 14 calendar days to send the items back. 
* Items must be unworn, unused, in their original packaging, and with all tags attached.
* Return shipping costs are paid by the customer unless the item is faulty.

### 3. Refunds
* Once we inspect your return, we will notify you of your refund status.
* Approved refunds are issued to your original payment method within 14 days.
* Refunds include the standard cost of delivery originally paid.

### 4. Faulty or Misdescribed Goods
Under the Consumer Rights Act 2015, if your tote bag is faulty or not as described, you have up to 30 days to reject it for a full refund. 

### Contact Us
Email: support@thetotebags.co.uk